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June 16, 2007
Southwest Changes their Ability to Change...
Southwest used to recognize that people earn credits in their frequent flyer program based on an understanding of what the program offers, and changes with little notice in effect as dishonest -- an implicit promise broken. So their Rapid Rewards program rules said that any change to the program required 6 months' notice. Still short for my tastes, but superior to their competitors who didn't require any notice of themselves...Now they've announced a change (with six months' notice...) that in the future changes will only require 30 days' notice.
Shame, shame.
Posted by gleff at June 16, 2007 5:00 AM
Comments
Haha. That's ironic. Giving six months notice to make a change that they're changing the rule. It is a shame but at least they're following their own rules, even when they're changing them.
Posted by: tseliot ![[TypeKey Profile Page]](http://blogs.flyertalk.com/blogs/viewwing/nav-commenters.gif)
at June 21, 2007 11:43 AM
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